Refund policy

Return Policy:

Original sales receipts must accompany returns.

We accept returns for exchange or refund 30 calendar days from the date of delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". The definition of new, unaltered, and unused condition is:

• without showing signs of wear or damage in any way;

• within 30 calendar days of the delivery date (after 3 calendar days no returns are allowed)

• must not be a special order or a custom order [Special or custom orders mean art, collectibles, specific machinery, or products that are not standard consumer oriented]

• unless the item contains a special part or order then it cannot be returned or has a different return policy time period other than the 30 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

 Return Procedure"

• Request a return merchandise authorization (RMA)

• When you receive the RMA, take it with the package to be returned to the designated shipper and mail it to us.

 

EXCEPTIONS:

WE DO NOT ACCEPT RETURNS FOR THESE CATEGORIES OF ORDERS;

1. No returns of Special orders.

2. No returns of Chemical and chemical-related products.

3.  No returns of products damaged by Customer.

We thank our customers and appreciate their patronage.

OCEANSMALL
Ocean Millenium Trust Inc
1800 JFK Boulevard 3rd Floor
Philadelphia, PA 19103
800-793-7620